<\/p>\n
* The exchange and return policy for manufacture defects has been updated by the manufacturer, Tomy Co. Ltd. (Takara Tomy).<\/p>\n
<\/p>\n
Q: Can I exchange my doll if the brown outer carton is dented or damaged?<\/span> <\/p>\n Q: Can I exchange my doll if the clear window on the package has scratches?<\/span> <\/p>\n Q: Can I exchange my doll if there is damage to the hair?<\/span> <\/p>\n Q: What if there are small scratches around the screw in the back faceplate?<\/span> <\/p>\n Q: What if there is a unevenness in the make up of the doll?<\/span> <\/p>\n Q: My Blythe eye holes are not symmetrical or completely smooth.<\/span> <\/p>\n Q: Why does my doll have holes in the legs?<\/span> <\/p>\n Q: Why does my doll have lines one the arms and legs?<\/span> <\/p>\n Q: Why does the pattern on the clothing of my doll differ from the product image?<\/span> <\/p>\n Q: Why did the lens come out of the sunglasses?<\/span> <\/p>\n Q:\u00a0 Why does my \u201cFairest\u201d mold Blythe\u2019s eyelashes look different?<\/span> <\/p>\n Q:\u00a0 Why are my doll\u2019s hips loose?<\/span> <\/p>\n Q:\u00a0 Why is there a line in the white of my Blythe doll\u2019s eye?<\/span> <\/p>\n Q:\u00a0 Why is the scalp and face plate two different colors?<\/span> <\/p>\n Q:\u00a0 Why is the edge of the color eye chip rough?<\/span> <\/p>\n Q: What are the lines around the outside of the accessories, shoes, ect?<\/span> <\/p>\n Q: Why does my Blythe\u2019s head turn all the way around?<\/span> <\/p>\n Q:\u00a0 Why is there slight unevenness on the hem of the clothing?<\/span> <\/p>\n Q: Why can I see the eye inside of the face mold?<\/span> <\/p>\n *There will be no refunds for Blythe dolls, only exchanges.<\/p>\n <\/p>","protected":false},"excerpt":{"rendered":" * The exchange and return policy for manufacture defects has been updated by the manufacturer, Tomy Co. Ltd. ( […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.blythedoll.com\/en\/wp-json\/wp\/v2\/pages\/13042"}],"collection":[{"href":"https:\/\/www.blythedoll.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.blythedoll.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.blythedoll.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.blythedoll.com\/en\/wp-json\/wp\/v2\/comments?post=13042"}],"version-history":[{"count":21,"href":"https:\/\/www.blythedoll.com\/en\/wp-json\/wp\/v2\/pages\/13042\/revisions"}],"predecessor-version":[{"id":14718,"href":"https:\/\/www.blythedoll.com\/en\/wp-json\/wp\/v2\/pages\/13042\/revisions\/14718"}],"wp:attachment":[{"href":"https:\/\/www.blythedoll.com\/en\/wp-json\/wp\/v2\/media?parent=13042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n A: No, the outer brown cardboard carton is to protect the doll package is are not part of the doll and not included in the criteria for exchange.<\/p>\n
\n A: No, the window on the doll package may get scratched when it is put into the carton. This is normal.<\/p>\n
\n A: The following claims are not eligible for exchange:
\n 1.\u00a0 Hair length and strength of curl may differ from the Final Product photo posted on the website.
\n 2.\u00a0 Synthetic hair material (saran) may be oily.\u00a0 Because of the coloring and material itself, this is normal.
\n 3.\u00a0 Because of the way that the doll is fastened to the package, there may be temporary distortion of the hair.\u00a0 Use your fingers to fluff and loosen, not a hair brush.
\n 4.\u00a0 Hair may look uneven when pinned in the package, but this is not a defect.
\n 5.\u00a0 Hair volume between styles of dolls may differ, but the amount of hair for each doll of the same name is determined by weight and is the same.
\n 6. Depending on hair style, especially a Blythe with a center-part hair style, it might look like there is a balding spot in the middle, but that is because the hair is pulled back and a slight amount of scalp will show as hair cannot be wefted to the very edge.\u00a0 When you remove your doll from the package and fluff her hair, this will not be seen.\u00a0 The spacing between each row of hair is about 5- 7 mm.
\n 7. Some hair may appear to fall out once unboxed but that is because extra, unwefted hair may be mixed in.<\/p>\n
\n A: There may be scratches in the plastic around the screw in the back faceplate because each doll is assembled by hand.\u00a0 This is normal.<\/p>\n
\n A:\u00a0 Make-up may differ from doll-to-doll and left and right eyes or in the cheek blush.\u00a0 Blythe\u2019s makeup is applied by hand, so there will be some variation.\u00a0 Variations in tone or coverage of makeup is not eligible for exchange.<\/p>\n
\n A:
\n 1. The Blythe eye holes are not perfectly symmetrical nor perfectly oval.\u00a0 The edges of the eye hole may be slightly rough.\u00a0 The eye holes have been hand-sculpted from the original Blythe sculpt.\u00a0 This was a handmade mold, and the eyes were not perfectly round.\u00a0 This is standard for all Blythe face types.
\n 2. Under the eyehole, there\u2019s a vertical line that may be seen with dolls with transparent skin.\u00a0 This is normal.<\/p>\n
\n A: There are two holes in each leg, one by the ankle and the other behind the knee.\u00a0 All Blythe dolls have these holes and always have, this is normal.<\/p>\n
\n A:\u00a0 These lines are from the molding process when the doll was made.\u00a0 This is a normal feature of construction of the arms and legs.<\/p>\n
\n A:\u00a0 Placement of the fabric print for the clothes may differ from the photo of the final product because the garments are cut from rolls of printed fabrics.\u00a0 The point where the garments are cut affects the placement of the pattern, which results in slight variations.\u00a0 This is normal.<\/p>\n
\n A:\u00a0 The frame and lens of glasses and sunglasses are made separately.\u00a0 If the lens should come out of the frames, please push the lens back into the frame.\u00a0 They are made to be detachable.<\/p>\n
\n A:\u00a0\u00a0 Eyelashes of dolls with the \u201cFairest\u201d face mild may look non-symmetrical but that is because of the difference between the \u201cFairest\u201d face molds and the other face molds.\u00a0 It is normal for the eyelashes on the fairest mold to look slightly different.<\/p>\n
\n A:\u00a0 The hip joint for Blythe dolls are loose. They are not meant to be held by the legs as Blythe\u2019s head is heavy which causes her to bend.\u00a0 You can hold the doll by the waist or head.\u00a0 She is best to be displayed with a doll stand.<\/p>\n
\n A:\u00a0 The horizontal line on the white of the eye is from the forming of the eye in the mold.\u00a0 It is normal.<\/p>\n
\n A: There is a slight color difference between the face and the scalp because they use two different materials.\u00a0 The scalp is a rubber and the face is hard plastic.\u00a0 A discrepancy in color is normal.<\/p>\n
\n A:\u00a0 Eye chips may be a bit rough on the edges, this is due to the molding process. This has always been the case.<\/p>\n
\n A: All plastic parts of the doll and accessories may have some rough edges or a visible line.\u00a0 This is because of the molding manufacturing process and has always been this way.<\/p>\n
\n A:\u00a0 The head, arms, and waist are able to be turned 360 degrees.\u00a0 This is normal.<\/p>\n
\n A: Stitching of the hems on the clothes may cause puckering.\u00a0 Please use you fingers to smooth flat.\u00a0 The spacing of stitching may vary from doll to doll as the dresses are sewn by hand.<\/p>\n
\n A:\u00a0 From certain angles, the eye mechanism can be seen through the eye holes.\u00a0 This has always been the case.<\/p>\n